Nike Greater China Total Rewards Operations Manager in Shanghai, China

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.


As the Total Rewards (“TR”) Ops Manager for Greater China, you will be responsible for leading the TR Ops team comprising of Compensation and Benefits (C&B) Operations. This role will oversee the day to day operations of Nike’s Compensation and Benefits programs as well as cyclical Compensation and Benefits events for the Greater China region comprising of China, Hong Kong, Taiwan and Macau. This role will have bold line reporting to the global TR Ops Senior Director and dotted line reporting to the HR Operational Services Director in GC.This role will also be an important part of the Greater China HR Operational Services Leadership team, driving an integrated HR agenda for the function and the business.

  • Provide leadership & oversight to deliver integrated TR Operations and program excellence

  • Ensure quality program implementation, delivery and end to end accountability

  • Partner with stakeholders to manage and ensure program compliance

  • Drive effective stakeholder relationships and create feedback loop to inform further process & service improvements

  • Manage complex exceptions and/or service issue escalations to root cause & resolution

  • Practice and execute global program standards with consistency

  • Seek innovative and creative ways to obtain operational excellence with a focus on consumer experience

  • Responsible for defining program delivery quality and metrics

  • Provide leadership, coaching and guidance to a team of functional C&B specialists

  • Partner with TR COEs and TR Ops leaders in related initiatives and programs

  • Collaborate as one HR Operational Services team to ensure a seamless experience for our employees

  • Compensation and Benefits knowledge: subject matter expert in benefits (health/wellness, retirement/savings, leaves) and compensation (base pay, incentives, service and recognition awards) programs

  • Regulatory Compliance: local knowledge of C&B related compliance and regulations

  • Consumer orientation: our consumer is our employees; apply the lens of the consumer in everything that we do, from the process, to the end product/service, the technology and the user experience

  • People leadership/coaching: our teams are our assets; we strive to lead, drive, coach and inspire our team members every single day

  • Communication and Influencing: clear and succinct written/oral communications are critical;we partner and align with each other to do what is best for the consumer and Nike

  • Curiosity: continuous learning, asking questions and listening with intent; we are always on the lookout for better ways of doing things, we do not settle for the status quo

  • Managing Ambiguity: leading through grey areas, ability to analyze and provide solutions

  • Collaboration: we win as a team, we set the pace and champion collaboration across our functions and business; we are stronger together when we respect and leverage each others’ strengths

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 8660

Location: China-Shanghai Shi-Shanghai

Job Category: Human Resources