Nike Digital Commerce Membership Operations Manager in Shanghai, China
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Retail employees inspire athletes of all abilities to tap into their potential. Step into a Nike Store or visit nike.com, and feel the energy, enthusiasm and passion for sport. That same excitement and consumer-first mindset reverberates through the Nike Retail Corporate team. A global network of buyers, visual merchandisers, real estate specialists, store operations directors and others direct the daily operations of nike.com and the hundreds of Nike Stores and Nike Factory Stores worldwide. The team constantly defines the new frontier of retail and creates the most inspiring and engaging consumer experiences in the industry.
As the Operation Manager for the Greater China Direct Digital Commerce, you will serve as the organizational champion for project and process excellence for all NIKE owned platforms including Nike.com, SNKRS, TMALL and HK.com. You will lead across a matrix of digital professionals focused on executing day-to-day operations within the Direct Digital Commerce Operations. Disciplined teamwork will be key, partnering across membership planning, target communication, merchandising, platform business, digital site operations and global membership operations team. To that end you’ll
Lead and manage the whole membership operations team, build up team strategies, roadmap and KPI.
Build up membership operations game plan, aligning with upstream team’s work and communication flow.
Plan resource and capacity for segmented members setting in system.
Download platform seasonal membership plan to prioritize work tasks and call out potential risk.
Control and manage members binding progress and timeline across platforms.
Close monitor the platform membership event launching, track launch issue and escalate to platform membership owner, seek for solution to meet business requirement.
Build up good partnership with membership key work stream, improve the team communication flow and process with cross functional teams.
Partner with global counterpart and Geo product team to improve membership system functionality and capability.
Managing membership producer team KPI.
Requirements for the position include:
Minimum 5+ years of related working experience.
Strong communication and skills.
Have prior experience in digital operations in international internet industry or CRM department.
Strong understanding of Digital ecosystem, e-commerce landscape, trends and consumer behavior.
Experience working with Mobile Apps, Tmall or WeChat within a digital operations environment.
Ability to define processes and manage continuous improvement cycles.
Ability to work under pressure and have strong crisis management skill.
Efficiently communicate in English both verbally and in written form.
Be able to lead the membership operation team.
Be able to coordinate with other functions, departments, external stakeholders.
Have good crisis management skills and decision-making skills
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID: 8988
Location: China-Shanghai Municipality-Shanghai
Job Category: Retail Corporate