Nike Consumer Services Business Development Manager in Oregon

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Like any winning team, Nike’s Corporate Functions team depends on a diverse set of skills to operate at peak performance. Those skills span many disciplines across Nike’s Corporate Functions, including Facilities, Child Development, Administrative Support and Aviation. While roles range from pilots to security specialists to teachers, one thing remains constant: the teams deliver exceptional experiences and services at Nike locations around the world.

Description

Consumer ServiceBusiness Development Manager

In Consumer Services, we are in service to our Consumers and Athletes. It’s critical that the Consumer Experience and Journey be given the time and attention to drive the expected outcome of any new initiative. Managing the priorities of the business, the necessary time needed to launch new initiatives with quality and diving into issues with service recovery strategies are key to power our Service Offense!

As our Consumer Service Business Development Manager, you’ll serve as a central point of contact for cross functional teams leading and driving initiatives for our business. You’ll partner with teams across the Nike Matrix; Digital Operations, Supply Chain, Marketing, Membership, Launch, Finance, Consumer Knowledge, Connect the Marketplace, Store Operations and others, both in North America and with our Global Partners. You’ll work with each of the respective digital and physical teams to facilitate consumer experience awareness, cross team interactions for key initiatives that impact consumer delivery experiences and expectations. In addition, you’ll serve as the primary point of contact that can answer or investigate questions raised by the primary stakeholders and for integration into front line facing workflows.

Specific duties include but are not limited to:

  • Actas key point of contact for all Nike Digital Commerce teams to understandconsumer experiences, journey and project impacts

  • Provideproactive communication resources (weekly/daily) to ensure functional teams andkey stakeholders are aware of all upcoming site events, launches, marketinginitiatives and other connected marketplace solutions.

  • Monitordaily KPIs in partnership with peer functional teams to identify trendsrequiring attention; elevate issues to responsible functional teams for issueresolution

  • Coordinateand lead key cross functional team efforts such as Launch Product Releases,Supply Chain self-service enablement, new channel strategies and key momentslike Holiday Huddle meetings, Back to School preparedness, and other Nikesports moments.

  • Ensuresthat all aspects of the business are prepared and informed of key launches

  • Organizeand facilitate team meetings and conference calls

  • Managingaction plans and follow-up tasks as identified by the team

  • Bethe voice of the Consumer and Athlete advocate and lead. Proactively raise Consumer and Consumer Serviceinformation back to the business for inclusion in program development,adjustment, etc. Partner with differentcross functional teams to bring consumer experience and supporting data to life

  • Coordinateand lead Project Management functions to ensure proper onboarding of any newinitiative. Champion issue identification through to resolution in partnershipwith other teams.

  • Contentsharing liaison between Global CS and NA Consumer Services organizations:

  • Identifyand develop relationships with resources and content owners across organization

  • Attendand participate in cross functional meetings representing CS and the voice ofour Consumer.

  • Understandbusiness initiatives and deployments as it relates to CS organization.

  • Responsiblefor information dissemination back to CS organization for support planning,training and staffing to ensure premium consumer engagement with Nike

  • ProjectManagement:

  • Managetactical execution of consumer experience solutions with Consumer Services forbusiness initiatives and product and content launches

  • Developand manage detailed CS project plans and related change management requests throughimplementation with CS Leadership and Operations staff

  • Managementof a Project Manager to drive all CS related initiatives through toimplementation.

Qualifications

  • BA/BS degree orequivalent work experience

  • Minimum of 3 - 4 yearsdirectly related work experience in customer/consumer service, ecommerceoperations or marketing

  • Strong customer serviceskills

  • Effective, positiveverbal and written communication skills with specificexperience interacting with cross functional teams

  • Demonstrated ability towork collaboratively in a group to achieve a common goal

  • Professional businessdemeanor; demonstrates patience, ability to negotiate effectively and networkwithin/outside of the organization

  • Ability to communicateand present effectively to all levels of the organization

  • Experience or aptitudefor understanding, developing and deploying new systems, processes, concepts ortools across a team

  • Ability to prioritizeworkload and delegate effectively to individual staff members

  • Capacity to quickly understandnew information and situations and the flexibility to refocus afterinterruptions

  • Detail minded withstrong organizational skills to prioritize multiple tasks and manage time(meetings, accessibility to staff, etc.) to ensure the needs of the businessare met

  • Strongcomputer skills, including experience navigating the internet and using PC andWindows-based software (Microsoft Office)

  • Demonstratedecommerce industry and Nike product knowledge

  • Ability toread, speak and understand English

  • Strong businesswriting skills

  • Capabilityof making sound business decisions and quickly understanding new informationand situations

  • Demonstratedstrong problem-solving skills, analytical skills, and attention to detail

  • Experiencegathering information from various resources (i.e., computer, internet,catalogs, customer files, and correspondence)

  • Ability tomanipulate computer tools, communication devices, and catalog pages

Qualifications

  • BA/BS degree orequivalent work experience

  • Minimum of 3 - 4 yearsdirectly related work experience in customer/consumer service, ecommerceoperations or marketing

  • Strong customer serviceskills

  • Effective, positiveverbal and written communication skills with specificexperience interacting with cross functional teams

  • Demonstrated ability towork collaboratively in a group to achieve a common goal

  • Professional businessdemeanor; demonstrates patience, ability to negotiate effectively and networkwithin/outside of the organization

  • Ability to communicateand present effectively to all levels of the organization

  • Experience or aptitudefor understanding, developing and deploying new systems, processes, concepts ortools across a team

  • Ability to prioritizeworkload and delegate effectively to individual staff members

  • Capacity to quickly understandnew information and situations and the flexibility to refocus afterinterruptions

  • Detail minded withstrong organizational skills to prioritize multiple tasks and manage time(meetings, accessibility to staff, etc.) to ensure the needs of the businessare met

  • Strongcomputer skills, including experience navigating the internet and using PC andWindows-based software (Microsoft Office)

  • Demonstratedecommerce industry and Nike product knowledge

  • Ability toread, speak and understand English

  • Strong businesswriting skills

  • Capabilityof making sound business decisions and quickly understanding new informationand situations

  • Demonstratedstrong problem-solving skills, analytical skills, and attention to detail

  • Experiencegathering information from various resources (i.e., computer, internet,catalogs, customer files, and correspondence)

  • Ability tomanipulate computer tools, communication devices, and catalog pages

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00401671

Location: United States-Oregon-

Job Category: Corporate Functions, Corporate Services