Nike Senior Technical Services Management Professional- NALC (Memphis, TN) in Memphis, Tennessee

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Supply Chain experts ensure that every year 900 million pieces of footwear, apparel and equipment arrive at the right destination on time. That’s no easy task. The complex process involves more than 50 distribution centers, a network of thousands of accounts, and more than 100,000 retail stores around the world. Supply Chain professionals from Laakdal, Belgium, to São Paulo, Brasil, make it happen. They constantly push for ways to make Nike’s supply chain faster, more efficient and more responsive to Nike’s always-changing consumer needs.

Description

As our Production Support Senior Technical Services Professional, you'll be joining the North America Nike Tech OPS organization. Nike brings together technology and process expertise into one streamlined, consumer- and customer-oriented team. We deliver one-stop, integrated process and technology solutions that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing solutions that eliminate waste, maximize customer value, and drive profitable business growth. You'll bring a broad experience of successfully creating and delivering value that enables Nike to increase productivity, realize efficiencies and build profitable customer experiences. You'll be joining the Nike Tech OPS North America Organization.

You’re Role

As our Production Support Senior Technical Services Professional, you'll create and align departmental plans and priorities to the organizational strategy while delivering timely value-add solutions to the customers. You'll offer expertise in standardization of service and operations aspects of systems and business processes. Financial management experience is required with an ability to forecast resource needs and budget to overall resource utilization management. Experience managing Sarbanes-Oxley controls and audits are essential. You'll be involved in developing and executing objectives for 3rd party vendor performance reviews. In addition, you'll assist in delivering performance reviews, coach and mentor staff, and provide career mapping employees.

• Works with senior management and team to set team goals that align with strategic initiatives

• Motivates and inspires team to execute against strategic initiatives

• Works to align best practices across production support teams

• Serves as an escalation point for complex or impactful production support issues

• Helps define production support processes and ensures that teams are following documented processes to resolve issues.

• Ensures that standards are being defined wherever reasonable to do so.

• Helps define reports that track key performance indicators (KPIs). Routinely reviews results and develops action items to improve team performance against KPIs

• Helps with on-boarding, coaching, mentoring and training to ensure that we're building a winning team

• Ensures that senior production support management is always informed of the status of initiatives, impactful issues, team health and needs

• Stays connected with other Solution teams to understand impacts of their changes, align on timing, and ensure adequate support handoff

• Ensures that best practices are in place and that root cause is found wherever possible

• Acts as a business consultant where needed to resolve issues and provide information to other teams.

• Develops and maintains relationships with operational managers and obtains 360 feedback.

• May be asked to participate in Nike Tech Management meetings

• Participates in daily operational meetings as appropriate

• Reviews SOX processes and ensures SOX procedures are followed

Qualifications

Qualifications:

• Bachelor's Degree in Computer Science, IS, Business, or a related field

• At least 6 years' relevant work experience

• Manhattan Associates Open Systems (WMoS) technical experience or other WMS systems

• Ability to write and execute complex SQL statements used in the research, investigation, and resolution of production issues.

• Knowledge and experience working within the Database environment used in Open Systems or similar WMS systems.

• Ability to troubleshoot and lead troubleshooting teams within the technically complex environments.

• Knowledge and experience of WMS systems integration with MHE Warehouse Control Systems (WCS) in a large-scale distribution center environment a plus.

• Working knowledge of Warehouse Control and unit sortation/fulfillment systems a plus.

• A good understanding of the Software Development Life Cycle (SDLC) as well as a general understanding of Information Technology Infrastructure such as Clients, Servers, Databases, Storage appliances, Application Servers, interface protocols and the Network that connects them all together.

• SAP, Microsoft Office

• Oracle/SQL Database

• SQL – Strong understanding of how to join tables together, group, sort and apply mathematical functions.

• Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on shore and off shore teams

• Ability to travel globally 10% annually

• Ability to pass a 7-year background check

Qualifications

Qualifications:

• Bachelor's Degree in Computer Science, IS, Business, or a related field

• At least 6 years' relevant work experience

• Manhattan Associates Open Systems (WMoS) technical experience or other WMS systems

• Ability to write and execute complex SQL statements used in the research, investigation, and resolution of production issues.

• Knowledge and experience working within the Database environment used in Open Systems or similar WMS systems.

• Ability to troubleshoot and lead troubleshooting teams within the technically complex environments.

• Knowledge and experience of WMS systems integration with MHE Warehouse Control Systems (WCS) in a large-scale distribution center environment a plus.

• Working knowledge of Warehouse Control and unit sortation/fulfillment systems a plus.

• A good understanding of the Software Development Life Cycle (SDLC) as well as a general understanding of Information Technology Infrastructure such as Clients, Servers, Databases, Storage appliances, Application Servers, interface protocols and the Network that connects them all together.

• SAP, Microsoft Office

• Oracle/SQL Database

• SQL – Strong understanding of how to join tables together, group, sort and apply mathematical functions.

• Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on shore and off shore teams

• Ability to travel globally 10% annually

• Ability to pass a 7-year background check

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00384725

Location: United States-Tennessee-Memphis

Job Category: Supply Chain