Nike Network Service Delivery Lead in Hilversum, Netherlands

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Technology designs, creates and implements the methods and tools needed to make the world’s largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without Nike Technology, there are no Nike products.

Description

As a Network Service Delivery Lead you will leverage your significant expertise and account management skills in proactively supporting internal clients to ensure timely and successful implementation of telecom service orders and projects globally. You will provide customized coordination, project planning, and communication between customers, carriers, engineers, operations, NOC, and internal departments to ensure high levels of customer satisfaction. You must possess and/or acquire an in-depth knowledge of chosen carrier’s telecom products, systems, and technologies.

Key Responsibilities:

  • Act as a liaison between Nike’s Network Operations and Engineering teams, the NOC and Portfolio and manage the relation the chosen telecom carriers.

  • Establish and develop business relationships with business partners and carriers, service level management ensuring consistent performance according to agreements and SLA’s.

  • Proactively monitor service orders and the progression of orders from pre-order-entry until post-installation. Act as liaison between chosen carriers, network engineering, network operations and the portfolio team. Use project plans & agreed order tracking communication, participates in regular status calls and activation/testing activity as required.

  • Take independent action to solve problems that impact the project, ensuring all jeopardies and risks to a successful implementation are addressed and escalated appropriately. When needed, maintain ownership of resolution while accessing escalating resources for assistance.

  • Work within the guidance of company practices, employee validates that service order documentation complies with company policies and meets customer expectations.

  • Manage expense Management and monthly (financial) reporting, reviewing, allocating, and processing invoices for telecom circuits. Build and maintain an inventory for all European network and voice circuits. On a regular basis analyze the inventory for optimization opportunities, execute regular pricing challenges and validations of existing base. Support and provide input for budget forecasting processes.

Qualifications

  • University degree in Business or related technical field. Advanced coursework preferred

  • 2 years or greater telecommunications industry experience including implementation and milestone management (service order lifecycle management).

  • 2 to 4 years of experience in Telecom Expense management and/or (building) CMDB

  • Basic LAN/WAN Networking skills preferred.

  • Formal education or training in project management is preferred

  • Strong knowledge of; Service provider’s products, services, provisioning processes.

  • Service provider processes (RBOC, LEC/PTT, ISP, Global-Regional Carriers)

  • General technical knowledge of traditional voice (domestic and International), MPLS, Internet, integrated solutions, and access services.

  • Professional/accurate/persuasive written and verbal communication skills.

  • Strong analytical skills and basic business acumen.

  • Time management, task prioritization and problem-solving skills required, including organizational abilities that facilitate multiple activity management

  • Experience working within cross-functional and geographically diverse teams

  • Ability to provide technically capable leadership and proven experience to other Provisioning Managers. Experience in managing small teams required.

Qualifications

  • University degree in Business or related technical field. Advanced coursework preferred

  • 2 years or greater telecommunications industry experience including implementation and milestone management (service order lifecycle management).

  • 2 to 4 years of experience in Telecom Expense management and/or (building) CMDB

  • Basic LAN/WAN Networking skills preferred.

  • Formal education or training in project management is preferred

  • Strong knowledge of; Service provider’s products, services, provisioning processes.

  • Service provider processes (RBOC, LEC/PTT, ISP, Global-Regional Carriers)

  • General technical knowledge of traditional voice (domestic and International), MPLS, Internet, integrated solutions, and access services.

  • Professional/accurate/persuasive written and verbal communication skills.

  • Strong analytical skills and basic business acumen.

  • Time management, task prioritization and problem-solving skills required, including organizational abilities that facilitate multiple activity management

  • Experience working within cross-functional and geographically diverse teams

  • Ability to provide technically capable leadership and proven experience to other Provisioning Managers. Experience in managing small teams required.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: SRC032818NSDL

Location: Netherlands-North Holland-Hilversum

Job Category: Technology