Nike Converse Customer Operations Representative in Hilversum, Netherlands

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Sure, you could be at some boring PLACE selling boring STUFF. Or you could be with us, selling unique sneakers and apparel that you would wear yourself. You could walk out the door and see some kid wearing what you put in their store and know you did that. Because you were bold enough and aware enough and got real satisfaction from doing a real thing. That’s where you could be.

Description

  • So first off, you’ll develop and demonstrate strongaccount relationship, by working effectively with your nominated Salescounterparts to know the customers’ business and provide first point ofcontact internally and externally for all relevant customer activities.

  • Through that you’ll identify and solve account issuesrelated to product orders, deliveries, credit issues, returns. You’llperform a basic order management function, which means to track andmaintain orders.

  • You’ll have to ensure accurate and timely delivery ofproducts to accounts.

  • Drive the relevant principles of Account Managementrelating to the specific areas of product flow and logistics processes.

  • Communication is the key. So you’ll need to communicateprofessionally, efficiently and tactfully through verbal and writtencommunication with Customers, Operations Management, Sales Management andSales Representatives as well as with our distribution center in Belgium.

  • Reports are important as well. You’ll need to analyzeand interpret system generated reports.

Qualifications

  • Minimum of three years in directly relevant workexperience. Through that you should have strong service and commercialoriented skills as well as logistical knowledge.

  • You should demonstrate flexibility when priorities ofthe team and the business demand it. Challenge your multitasking skillseach single day.

  • Advanced knowledge of Microsoft office, in particularExcel is needed; knowledge of SAP is a plus. Although we don’t need you tobe a Pro, we do need you to know how these things work and the impact theyhave.

  • You should be fluent in German and English, bothwritten and spoken.

  • You need to have a Bachelor or higher. Can becompensated by relevant work experience

  • A sense of humor, a great work ethic and a flawlesssense of cool.

Qualifications

  • Minimum of three years in directly relevant workexperience. Through that you should have strong service and commercialoriented skills as well as logistical knowledge.

  • You should demonstrate flexibility when priorities ofthe team and the business demand it. Challenge your multitasking skillseach single day.

  • Advanced knowledge of Microsoft office, in particularExcel is needed; knowledge of SAP is a plus. Although we don’t need you tobe a Pro, we do need you to know how these things work and the impact theyhave.

  • You should be fluent in German and English, bothwritten and spoken.

  • You need to have a Bachelor or higher. Can becompensated by relevant work experience

  • A sense of humor, a great work ethic and a flawlesssense of cool.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00399960

Location: Netherlands-North Holland-Hilversum

Job Category: Sales, Converse, Europe Sales, Converse I