Nike Technical Services Specialist in Guadalajara, Mexico
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Technology designs, creates and implements the methods and tools needed to make the world’s largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without Nike Technology, there are no Nike products.
Depending on the size of the territory / country and how many TSS’s at a location their focus of oversight could be on a certain tower (end user enablement, desktop services oversight, etc) or focused on all the infrastructure cross towers (network, platform, storage, telecom, backup, client, end user enablement, etc) and their services.
·Responsible for providing 1st level of escalation and management of Technology Infrastructure operational issues by working closely with Global Support Teams (STF, GRSD, NOIC, ROC)
·Regular Interface with Global Service Provider’s in-country teams, regional representatives and Global & Local support teams on daily operations services, etc.
·Responsible for Local vendor management oversight for Infrastructure operational services
·Assists in the execution of local driven initiatives/projects and with rollouts of global initiatives/projects
·Facilitate & coordinate end user testing on Global Technology projects and User Enablement projects and provides feedback on impact / results
·Responsible for incident management ticket reviews and ensuring opened incidents are handled per SLA from providers
·Reports to Technology Services Manager in territory
·Acts as a point of contact/backup for the Technology Services Manager in territory when required
·Areas of responsibilities locally include but not limited to is the following:
oTelecom / Cellular management / Invoicing
oVideo Conferencing – BlueJeans, collaboration tools, etc
oOffice moves / buildouts - these are huge projects
oHR Onboarding of new employees
Escalation contact point for Service Desk / End User Computing
Supports and oversees local responsibilities for Mobility (Corporate iPhone, smart phones)
End-user Enablement and Service Delivery tasks (Localization of user announcement, training, etc…)
Escalation point for VIP infrastructure support requirements as needed
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID: 8998
Job Category: Technology