Nike Global Digital Commerce Senior Specialist, Site Experience Operations in Boston, Massachusetts

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Business equals selling stuff. That’s the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.

Description

Converse is the story of a sneaker that started on the court and moved to the stage and street. We’re a company ready for change and that’s who we hire: the most malleable, the most innovative, and the most creative. Leading with Digital, Converse is setting a bold strategic plan to enable and inspire consumer self-expression by positioning converse.com as the first and best source for authentic Converse products and experiences.

As our Specialist for Site Experience Operations, you'll manage day to day operations of our ecommerce platform operations and product information systems globally.

You will play a pivotal role in ensuring that our customers have an outstanding experience when interacting with the brand through converse.com. You will ensure that your business partners have the platform tools available to them to deliver against target KPI’s, customer experience goals and business plans.

You will provide day-to-day platform support and training for business partners in Merchandising, Marketing, Analytics, Technology, Customer Service and Distribution. You’ll be the Geography business’ first line of defense in diagnosing platform issues - relying on your expertise with the platform and tools as well as partnering with technology delivery and production support teams to resolve issues.

You’ll bring a passion for new and emerging consumer experience and technology trends and a customer centric approach to your work.

You’ll partner with the Global Digital Commerce leadership team to define and prioritize our ecommerce platform capabilities roadmap and partner with our technology delivery team to bring new features and functionality to market.

Responsibilities include (but are not limited to):

Site Operations:

• Serve as the primary point of contact for the Geo-businesses for platform-related questions and support.

• Setup, test, deploy and monitor site campaigns and promotions.

• Prep, support and monitor high-heat/energy launches.

• Serve as platform business lead for catalog structure and related PIM capabilities.

• Partner with Custom and Merchandising teams to bring new products live on converse.com.

• Lead the global catalog structure and related PIM capabilities.

Troubleshooting and Issue Resolution:

• Serve as first point of contact for platform-related questions and issues.

• Define, lead and optimize business process for production-support in partnership with technology counterparts.

• Troubleshoot and resolve data quality issues through platform tools.

• Partner with Technology Production Support team to flag, monitor, communicate status of and resolve production-related issues.

Training & Support:

• Build and implement training and documentation business process for global ecommerce platform tools.

• Onboard and train team members across the digital commerce team on platform tools and capabilities.

• Leverage internal and external subject matter experts to help our business teams get the most out of our platform capabilities.

Business Capability Roadmap:

• Lead the development and documentation of Digital Commerce platform standards and best practices to streamline operations, communication, and appropriate use guidelines of converse.com

• Design and implement a regular platform capabilities review and roadmap prioritization process.

• Communicate status of all projects to all stakeholders regularly

• Set expectations for project scope, monitoring and tracking to schedule and budget

Qualifications

Requirements for the position include:

• Requires a Bachelors Degree in Business, Operations, Marketing, Design or a related field

• Minimum of 5-7 years' directly relevant work experience

• Preferred expertise with Sales Force Commerce Cloud

• Preferred experience with content management systems.

• Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior managers

• Ability to prioritize multiple projects and tasks, and reliably meet deadlines

• Flexible and able to adapt quickly to new priorities

• Detail orientation and intrinsic passion toward site success and high quality delivery

• Outstanding team player and positive attitude

• Strong sense of ownership and accountability

• Logical reasoning, troubleshooting and creative problem solving skills

• Demonstrated attention to detail and process excellence

Qualifications Requirements for the position include:

• Requires a Bachelors Degree in Business, Operations, Marketing, Design or a related field

• Minimum of 5-7 years' directly relevant work experience

• Preferred expertise with Sales Force Commerce Cloud

• Preferred experience with content management systems.

• Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior managers

• Ability to prioritize multiple projects and tasks, and reliably meet deadlines

• Flexible and able to adapt quickly to new priorities

• Detail orientation and intrinsic passion toward site success and high quality delivery

• Outstanding team player and positive attitude

• Strong sense of ownership and accountability

• Logical reasoning, troubleshooting and creative problem solving skills

• Demonstrated attention to detail and process excellence

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00394922

Location: United States-Massachusetts-Boston

Job Category: Retail Corporate