Nike Retail Operations CTM/OmniChannel Program Manager in Beaverton, Oregon

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Retail employees inspire athletes of all abilities to tap into their potential. Step into a Nike Store or visit nike.com, and feel the energy, enthusiasm and passion for sport. That same excitement and consumer-first mindset reverberates through the Nike Retail Corporate team. A global network of buyers, visual merchandisers, real estate specialists, store operations directors and others direct the daily operations of nike.com and the hundreds of Nike Stores and Nike Factory Stores worldwide. The team constantly defines the new frontier of retail and creates the most inspiring and engaging consumer experiences in the industry.

Description

As a Program Manager for Global Retail Operations and Service Excellence Organization, you will impact Nike’s business strategy as it relates to Connected Marketplace CTM (also known as omnichannel). This role is responsible for the design, delivery, and deployment of Connect the Marketplace brick and mortar operations processes for Nike retail stores across the globe.

You will conduct assessments of current processes and develop new processes, store fixtures and consumer journey’s to support Nike’s global CTM strategy. Additionally, you will oversee the delivery of new omnichannel experiences by working across the organization with partners in finance, technology, supply chain, service development and store operations. You will guide project timelines, cultivate alignment on key deliverables, communicate with stakeholders and ensure the programs are delivered on time.

The findings and solutions you deliver will be implemented globally. You’ll work both with the core global retail teams and the in-market geography teams to deliver exceptional omnichannel experiences for Nike’s consumer across the globe.

Responsibilities:

  • Develop future retail programs and processes and inform requirements for consumer omnichannel experiences and fixtures.

  • Facilitate multiple project teams to successful outcomes, balancing the work of internal teams with the expectations of multiple stakeholders.

  • Maintain a comprehensive understanding of omnichannel success criteria and anticipate business impact. Leverage this understanding as work is prioritized to ensure delivery of the highest priority initiatives.

  • Develop full program plans including milestones, deliverables, resourcing, dependencies, development, escalation, and communication.

  • Define, implement, and communicate risk management plans with a mindset towards proactive problem-solving.

  • Oversee budgets – including initial estimation, tracking of actuals, and understanding of deviations.

  • Communicate a vision and clear line of sight into how the organizations work advances strategy.

  • Effectively use storytelling to reinforce key messages and increase engagement and buy-in across teams.

  • Develop partnerships across organizational, departmental, and geographical boundaries.

  • Inspire others to achieve outcomes even when not in control.

Qualifications

Required:

  • Bachelor’s degree in related discipline

  • 5+ years of experience in program management, product management or technical leadership

  • 3+ years of retail field/retail management experience and/or retail operations (HQ) environment

  • In-depth experience implementing omnichannel retail processes

  • Disposition towards developing relationships, working cross-functionally, and leveraging partnerships to navigate complex organizational challenges

Preferred:

  • Master’s degree in related discipline

  • Project management experience, developing and managing schedules, scope, budgets, resource plans, issues, risks and change requests

  • An understanding of the basic technical architecture of software systems

Qualifications Required:

  • Bachelor’s degree in related discipline

  • 5+ years of experience in program management, product management or technical leadership

  • 3+ years of retail field/retail management experience and/or retail operations (HQ) environment

  • In-depth experience implementing omnichannel retail processes

  • Disposition towards developing relationships, working cross-functionally, and leveraging partnerships to navigate complex organizational challenges

Preferred:

  • Master’s degree in related discipline

  • Project management experience, developing and managing schedules, scope, budgets, resource plans, issues, risks and change requests

  • An understanding of the basic technical architecture of software systems

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00389892

Location: United States-Oregon-Beaverton

Job Category: Retail Corporate