Nike North America Nike.com Senior Operations Manager in Beaverton, Oregon

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Consumer conversations and relationships fuel the work of Nike Marketing. It’s the fuel that has built one of the most recognizable brands in the world. Nike Marketing captures the science, art and emotion of Nike's innovations and connects them with the hearts, minds and souls of athletes. The pros in brand strategy, advertising, digital engagement, product presentation, consumer analytics and more foster consumer connections via channels ranging from Nike Stores to social media. They approach marketing in a way that only Nike can: taking risks, pushing boundaries and inspiring consumers to be champions.

Description

As a Senior Operations Manager for Nike’s North America Nike.com Operations, you will be focused on executing and optimizing day-to-day operations of the e-commerce business. Additionally you will help develop the digital vision and roadmap, driving scalability and efficiency to deliver short and long term goals. The role will serve a key enabler for the aggressive growth in digital commerce. Responsibilities include oversight of end-to-end site operations, collaboration with other operations teams, merchandising, planning, brand, consumer services and supply chain to deliver key moments and seasonal assortments to our consumer.

A few examples of your areas of potential impact include topics as diverse as:

  • Drive the seasonal set-up/product activation process, own product catalog readiness, support the category game plan, and facilitate seasonal operations hindsighting

  • Lead the operational process for category/brand/retail initiatives and sport moments

  • End-to-end site quality monitoring and partnership with digital productions support teams.

  • Operational input into short/long term strategic plans for Nike.com site operations

You will spearhead the offense for not only executing on a day-to-day basis, but defining and socializing the roadmap for continuous evolution of operational processes. You will act in a leadership role in developing benchmarks of process effectiveness. You will partner with teams across business and technology to drive an operationally-centered mindset, as a mechanism for delivering premium digital experiences to Nike’s consumer. You will be responsible for setting individual and functional objectives. You will develop individual and team capabilities with a focus on delivering best in class talent, process, and systems that will deliver our future growth in operations. You will be the voice of Nike.com operations for the digital leadership team, representing the interests of operations with our internal and external partners. You will be required to deliver highly effective communications and presentations on behalf of digital commerce operations.

The role requires a leader with strong, hands-on industry experience running and evolving operations or large scale digital programs on behalf of a multi-channel retailer. Proven experience driving process excellence throughout organizations is highly valued, with the ability to influence across teams and colleagues that span multiple functions and lines of reporting. In other words, you are a master of finding and eliminating waste in operational processes, while maintaining a prioritization roadmap with a keen focus on the value of end-to-end consumer experience. Experience in LEAN or other structured process methodologies will only help you in this role. At the end of the day, you are passionate about constantly finding ways to make things run better, faster and with the least amount of wasted effort across multiple operation functions.

Qualifications

  • Bachelor’s degree in Business, Finance, Marketing or equivalent preferred or an additional 2 years of experience in lieu of degree

  • Between 5-7 years of professional experience and a minimum of 3 years of direct-to-consumer retail e-commerce experience required

  • Experience in LEAN, Six Sigma, or other structured process methodologies a plus

  • Previous leadership experience within an operational or business process organization required.

  • Proven ability to handle ambiguity in a fast-paced, constantly evolving work environment.

  • Track record working both independently and in a team environment to develop hypotheses and make recommendations – sometimes without all the facts - to a broad audience required.

  • Strong presentation skills, and excellent written and verbal communication skills, including development and delivery of presentations to senior level management required.

  • Proven ability to lead organizational change and deliver complex projects within an organization

Qualifications

  • Bachelor’s degree in Business, Finance, Marketing or equivalent preferred or an additional 2 years of experience in lieu of degree

  • Between 5-7 years of professional experience and a minimum of 3 years of direct-to-consumer retail e-commerce experience required

  • Experience in LEAN, Six Sigma, or other structured process methodologies a plus

  • Previous leadership experience within an operational or business process organization required.

  • Proven ability to handle ambiguity in a fast-paced, constantly evolving work environment.

  • Track record working both independently and in a team environment to develop hypotheses and make recommendations – sometimes without all the facts - to a broad audience required.

  • Strong presentation skills, and excellent written and verbal communication skills, including development and delivery of presentations to senior level management required.

  • Proven ability to lead organizational change and deliver complex projects within an organization

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00384843

Location: United States-Oregon-Beaverton

Job Category: Marketing, Marketing & Communications