Nike Launch Support Lead in Beaverton, Oregon

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Technology designs, creates and implements the methods and tools needed to make the world’s largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without Nike Technology, there are no Nike products.

Description

If you’re ready to innovate and lead in the Technology space, join Nike’s Infrastructure Technology organization. We bring together technology and process expertise to deliver one-stop solutions that enable Nike, Inc.'s products and services. We are responsible for creating, developing, and deploying global solutions across the Nike landscape. Working with our organization will be rewarding, challenging, and most definitely not be just another job.

Scope and Responsibilities:

As the Launch Support Lead, you will help oversee the execution of product launches across our various platforms: Nike.com, SNKRS, and Nike App. Your primary role will be to ensure no business disruption, manage issues, and drive incident resolution down time by actively engaging with other technology teams and business counterparts on brand campaigns, launches, and seasonal activities. You will be a technical partner in optimizing the day to day operational processes of the Commerce business. As the technical business partner to the Digital teams, you’ll have the opportunity to work with, and brief, engineers and developers to resolve issues.

The Production Support Launch Team provides day-to-day operational activities in a dynamic global 24x7 environment. You will develop a strong understanding of Consumer needs and manage the end to end execution of product launches and the stability of Nike.com.

Off-hours work may be required to meet the needs of geographies, business partners, and/or significant event and sport moments.

Qualifications

• Knowledge of all major Nike launch styles is a must (i.e. Sneakerhead)

• Ability to work outside of standard office hours, including evenings, nights, weekends, and some Holidays

• Strong written and verbal communication skills are required

• Practical expertise in managing and leading application reliability practices for consumer facing web and mobile experiences

• Ability to work across teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization

• Previous experience with developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators

• Working understanding of IT service management (Incident, Problem, Change, and Knowledge management

• Ability to lead a technical team of support engineers through day-to-day operations and critical incidents

• Familiar with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, Windows, Linux, and AWS

• Ability to write Oracle SQL

• Background with ITIL or Lean a plus

• 3+ years’ technical experience working with consumer facing (e-commerce) software applications

• Bachelor’s Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.

Qualifications • Knowledge of all major Nike launch styles is a must (i.e. Sneakerhead)

• Ability to work outside of standard office hours, including evenings, nights, weekends, and some Holidays

• Strong written and verbal communication skills are required

• Practical expertise in managing and leading application reliability practices for consumer facing web and mobile experiences

• Ability to work across teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization

• Previous experience with developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators

• Working understanding of IT service management (Incident, Problem, Change, and Knowledge management

• Ability to lead a technical team of support engineers through day-to-day operations and critical incidents

• Familiar with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, Windows, Linux, and AWS

• Ability to write Oracle SQL

• Background with ITIL or Lean a plus

• 3+ years’ technical experience working with consumer facing (e-commerce) software applications

• Bachelor’s Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00402526

Location: United States-Oregon-Beaverton

Job Category: Technology