Nike Senior Manager, Customer Data Governance - Global Sales in Portland, Oregon
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Sales partners with retailers — from a football specialty store in Rome to a Macy’s department store in New York — to deliver the products, experiences and brand stories that make Nike the preeminent sports brand. It starts with the best sales team in the industry: Nike Sales employees keenly understand consumers, the marketplaces and Nike products. They collaborate with Nike Marketing, Merchandising and Product teams to create sales assortments for each season. The Sales teams’ expertise and retail mindset ignites and sustains a focus on information, inspiration and connection to accelerate the growth of NIKE, Inc.
At NIKE, our business is growing, our customer partnerships are becoming even more sophisticated, and our processes and tools are quickly evolving to a new level. We are running the business in a new way and need several new types of data to power that. In this exciting role in Global Sales you will lead the governance and stewardship of customer-related master data throughout the company. As our Senior Manager of Customer Data Governance, you’ll be responsible to help lead and guide processes to support the development, coordination, and communication of consistent Customer Master attributes cross-functionally and cross-geographically to help ensure better understanding and service of our customers around the world.
GOVERNANCE: In this aspect of the role, you will oversee the creation of quality standards for customer-related master data across the company and resolve questions and issues. You will determine what data is needed and define who, how, when, and where data will be collected, cleansed, and stored. You will contribute subject matter expertise to cross-functional and corporate master data projects. You will be responsible for reviewing requests and ensuring that any key changes are sufficiently understood and integrated impact is fully assessed, especially where alternative solutions are proposed. You will serve as the primary escalation point, have the authority to make customer master-related decisions, and serve in this capacity on behalf of the enterprise.
STEWARDSHIP: In this aspect of the role, you will ensure customer-related data quality standards are met. You will work cross-functionally and cross-geographically to establish a data steward community to collect, cleanse, and maintain the data to support the business processes and applications that use it. You will develop processes, reports, and metrics to monitor data quality and drive improvements where needed.
Bachelor's degree in Business, Finance or related field
2 years of additional experience in lieu of a degree
5 years experience incross-functional roles that include Customer Service, Sales, Supply Chain, orFinance
Leadership ability to drivestrategy, gain consensus, resolve issues, and ensure commitment from the largerSales organization, NikeTech, and relevant functions
Experience leading changethrough a matrix organization
Self-starter able to workindependently with minimal guidance
Strong initiative inidentifying and addressing key issues
Ability to think in both abusiness and technology context
Excellent communication andinfluencing skills
Strong problem-solving anddecision making skills
Experience facilitating workgroups
Strong analytical, project management and organization/time management skills
Ability to synthesize large amounts of information and insights from multiple sources into a clear and concise plan
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID: 00353810
Location: United States-Oregon-Portland
Job Category: Sales