Nike Senior Guest Services Specialist in Portland, Oregon
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike corporate campuses provide environments to maximize employees’ full potential. From meticulous landscaping, to state-of-the-art fitness centers, running trails and more, the Nike Facilities teams keep campuses around the world running at peak performance so employees can operate in an environment that inspires innovation. These teams lead the design and construction of Nike’s corporate buildings, supply project management services, ensure workplace security and much more. The end result: an atmosphere that inspires everyone who sets foot on a Nike campus.
As our Senior Guest Services Specialist, you will develop strong relationships with clients as you coordinate and execute event registration, transportation and hotel accommodation requests by ensuring related event details are coordinated and executed accurately and professionally. You'll provide support and consulting services for online registration logistics utilizing Nike’s meeting management tool (Lenos). Your strong communication skills and relationships with key clients allows you to influence results or outcomes. In addition, you’ll collaborate with event planners and clients to create registration templates to track pertinent information. Via the on-line registration tool, you’ll manage communications and reports with meeting travelers, event planners, Nike Travel department and outside vendors to confirm required travel, hotel and ground transportation arrangements have been made and appropriately processed. Per Nike Meeting & Events Policies, you’ll negotiate hotel room rates, contract hotel rooms and coordinate hotel accommodations with hotel management.
In addition, when needed, you will evaluate client’s transportation needs and negotiate vendor contracts/rates fulfilling client requests for buses, limousine, town cars and rental van reservations. You will be the liaison between the Transportation Company and travelers and will develop transportation schedules to provide on-site transportation coordination when required to/from airport, hotels, restaurants and off-site venues throughout the planning and execution of the event.
Bachelor'sdegree in events/hospitality or related field and/or at least 4years' of event experience in a Hotel or Convention/Conference Centerpreferred.
Superior interpersonal and customer service skills.
Strong networking and communication skills.
Ability to clearly and concisely communicate and develop relationshipswith clients, vendors and contractors.
Strongattention to details and deadlines.
Advancedability to exercise good judgment and manage multiple and competing priorities.
Strongpriority and time management skills.
Ability to work a flexible schedule driven by event business needswhich may include evenings, weekends and occasional holidays.
Microsoft Office is required. Meeting management software(EBMS-Event Business Management, Lenos) preferred.
Website design and content editing experience preferred.
Ability to travel to/from event locations including those outsideof WHQ, as needed.
Occasional travel may be applicable.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID: SRC071117WDC-7
Location: United States-Oregon-Portland
Job Category: Facilities, Corporate Services