Nike Converse E-Commerce Consumer Experience Manager in Hilversum, Netherlands
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Business equals selling stuff. That’s the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.
Converse is the story of a sneaker that started on the court and moved to the stage and street. We’re a company ready for change and that’s who we hire: the most malleable, the most innovative, and the most creative. Our clothes and sneakers have been worn by rebels, rockers, rappers, artists, thinkers, and individuals. So that’s why we hire individuals. So we’re speaking the same language.
Scope and Responsibilities
Reporting directly to the Director of e-Commerce Western Europe with a dotted line to the Global Content & Experience Manager, the WE e-Commerce Consumer Experience Manager will be responsible for creating and delivering on a consumer-centric, brand-right commercial calendar for Converse.com in the Western European region.
In this role you will manage the WE Converse.com commercial calendar across different online experience touchpoints, being on-site, on search engines and affiliates, in the consumer services center and in fulfillment. You will be responsible that the consumer journey is clear, consistent across all channels and locally relevant by aligning across the eCommerce and Brand functions.
You will be partnering with Global eCommerce , WE Digital Brand teams and external parties for delivering assets, asset translation and localization. You’ll collaborate with partners across multiple functions to present a premium, consistent brand voice and consumer experience by guiding regional adaptation and implementation of global creative and experience standards on converse-owned digital properties in the region. Finally, you will be ensuring that all content on the site is accurate, up-to-date, locally relevant and delivered according to the commercial calendar.
Bachelor’s degree in marketing or an equivalent combination of education and experience.
5+ years of experience working in digital commerce environment
3+ years of experience working in a marketing department
Solid understanding of UX best practices and web content management, usability, development, and design
Understanding of social media, online media, and direct response marketing techniques.
Excellent communication and presentation skills (verbal, graphic and written)
Strong project management skills and proven ability to manage multiple, competing priorities simultaneously
Ability to adapt in a changing, fast-paced environment.
Outstanding team player and positive attitude
Strong sense of ownership and accountability
Logical reasoning, troubleshooting and creative problem solving skills
Demonstrated attention to detail and process excellence
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID: SRC07062017CCEM
Location: Netherlands-North Holland-Hilversum
Job Category: Retail Corporate, Converse, Converse I