Nike Customer Service Specialist - Nike Athletic Centers in Beaverton, Oregon

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike corporate campuses provide environments to maximize employees’ full potential. From meticulous landscaping, to state-of-the-art fitness centers, running trails and more, the Nike Facilities teams keep campuses around the world running at peak performance so employees can operate in an environment that inspires innovation. These teams lead the design and construction of Nike’s corporate buildings, supply project management services, ensure workplace security and much more. The end result: an atmosphere that inspires everyone who sets foot on a Nike campus.

Description

As our Nike Athletic Centers - Customer Service Specialist, you will greet and assist all Members of the Nike’s Athletic Centers. You are the face of our brand of CAP/CAN. You will the first point of contact on our member retention strategy. Our procedures are designed to build confidence and credibility with our members while protecting Nike assets. Your ability to consistently administer defined procedures and document exceptions while providing excellent customer service is critical. Your outstanding written and verbal communication skills will ensure that information is presented in a clear, positive, collaborative way, assuring that teammates and other Nike employees are given reliable and current information. You’ll perform a variety of administrative duties answer external and internal phone calls, and respond to members and building visitors with a high level of energy providing professional, respectful service at all times.

As a member of our high-performing team with a focus on customer service, it will be your responsibility to be curious and aware, offering suggestions that will help us strengthen our customer relationships and maintain the safety and integrity of our brand and facilities.

Responsibilities:

  • Welcome, greet, and register Members and guests in a friendly, expedient and courteous manner.

  • Answer incoming calls within expected time frame in a positive, professional and consistent manner according to established standards to ensure premium service.

  • Effectively and successfully handle a number of competing priorities at the front desk while maintaining excellent customer service every time.

  • Provide service to Athletic Center Members and guests in a professional and businesslike manner at all times.

  • Submit accurate registration / cancellation paperwork while working closely with HR Payroll to ensure deductions accurately reflect the membership dues for the employee.

  • Understand membership check-in software and acknowledge every visitor/ Member entering and exiting the Athletic Center.

  • Understand and enforce policies and procedures at all times.

  • Answer questions regarding activities, special events and policies.

  • Program reservations are done accurately and neatly and according to standards.

  • Provide an end to end customer experience including tours, membership follow up and the ability to communicate the NAC programming.

Qualifications Requirements for the position include:

  • High School diploma or GED

  • Two to three years’ work experience in a receptionist, customer service, visitor management or front-desk service role is required

  • Relevant experience in a complex, high-volume environment is preferred

  • Fitness or an active lifestyle preferred

  • The ability to stand on feet for long-periods of time. Ability to lift 50lbs or more

  • Availability to work an eight-hour shifts varying between 4:30 a.m. – 9:30 p.m. and weekends

  • Requires the ability to frequently move between building/desk locations to meet schedule needs

  • Approachability with positive interpersonal skills while maintaining security standards and excellent customer service

  • Experience in handling difficult customers

  • Outstanding verbal and written communication; excellent personal and phone presence

  • Proven working knowledge of PC, MS Office, Outlook software and keyboarding skills

  • Able to communicate using active and reflective listening

  • Able to determine course of action for best outcomes in challenging

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID: 00337247

Location: United States-Oregon-Beaverton

Job Category: Facilities, Corporate Services